CCS Quality Assurance

ISO 9000

To ensure that CCS provides quality services, the company made a strategic business decision to adoption the provisions of ISO 9000 quality management system. Our decision was influenced by;

• our market environment, changes that occur in our markets, and the risks associated with the markets CCS operate in,
• the varying needs of our clients,
• the particular objectives or our clients and the services we provide,
• the processes we employ,
• our size and organisational structure.   
   

The quality management system requirements specified in ISO 9000 are complementary to the services CCS provides and the principles have guided CCS in developing our Quality Assurance Policy and Manual.

For CCS to function effectively, we have implemented a number of quality assurance processes that are resourced and managed in order to enable the transformation of inputs into outputs.

CCS quality assurance system has been base on the importance of

• understanding and meeting requirements,
• the need to consider processes in terms of added value,
• obtaining results of process performance and effectiveness, and
• continual improvement of processes based on objective measurement.

The model of a process-based quality management system shown in Figure 1 illustrates the role that client  satisfaction has in the evaluation of information relating to client  perceptions of whether CCS has met the client’s need and expectations. Figure 1 details CCS over quality assurance processes to ensure that the client receives the services that best suit their requirements and expectations.